Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Zola Foods relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use or purchase anything from our website.

Zola Foods  a brand of The Zola Collective RAK FZ LLC.  Zola Foods Terms and Conditions are governed by UAE Law, any purchase of products from our website or disputes or claims that arise will be governed by the UAE Law.

The use of this website is subject to the following terms of use:


  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences.

  •  Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  •  This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


  • Once we receive your orders we will send you a confirmation e-mail stating that we are able to send you the goods. We aim to dispatch your goods as soon as possible provided you have given us all the information we require and the payment has been authorized.

  • It is your  responsibility to provide us with accurate and complete information for payment details, contact, delivery address and quantity of products you require.

  • We accept the following payment methods: Cash on Delivery or PayPal

  •  Please note that if your order has been shipped you will no longer be able to cancel the order, and due to the content of our products we are unable to take any returns.

  •  We deliver only in the UAE, and all orders placed within the region will include a flat delivery rate of AED 30 unless the order value is over AED 150

  • Estimated delivery time is 3 working days once your item has been dispatched. You will be notified via email when your order is dispatched

  • If an order is placed on Thursday, it will be processed on the following Sunday.

  • If any of our products are out-of-stock we will immediately notify you and process a refund.


Zola Foods will not disclose any of your personal information to any third party. Your contact details will be collected at the time of purchase and will be used to process your order. Your email address will be used to add to our mailing list so that you can receive information of our new products and any other updates.


If you have any questions about these terms and conditions, please write to us by email to info@zola-foods.com